Shipping and delivery.

The Netherlands. We offer free shipping on orders of € 29.95 or more. If your order is below that amount, you pay € 4.99.

Belgium. We offer free shipping on orders of € 39.99 or more. If your order is below that amount, you also pay € 4.99.

All prices include VAT. The exact amount you pay is always shown in your shopping cart — you will never be faced with any surprises at the checkout screen.

If you place your order on a working day before 10:00 PM, your package will be dispatched the same day. If you order later, on the weekend, or on a public holiday, the next working day will be the day of shipment.

• The Netherlands: usually delivered the next working day.
• Belgium: usually one working day after the Netherlands.

These are typical timeframes, not a guarantee: once your package is with the carrier, they determine the delivery time. During busy periods and in certain weather conditions, it may be delayed by a day. If it takes longer than a week, please let us know — we will look into it for you.

By law, we deliver within 30 days at the latest. If that is not possible, we will inform you, and you may cancel your order free of charge.

In the Netherlands, we deliver via DHL and PostNL. In Belgium, we work with Bpost, PostNL, and GLS. Which carrier delivers your package depends on the size and destination; your shipping confirmation email will specify which one is handling your order.

If you are not at home, the delivery person will try to leave it with the neighbors or take the package to a collection point. You will receive a notification about this from the carrier. You can usually choose a different delivery time or collection point yourself via the track-and-trace link.

We deliver in the Netherlands and Belgium. We also deliver to the Wadden Islands; it sometimes takes a day longer there.

If you would like to have something delivered outside these two countries, please send us an email — then we will see what is possible.

As soon as your package leaves the warehouse, you will receive an email with a track-and-trace link. You can use this to follow your order right to your door.

Haven't received an email? Please check your spam folder. If it's not there either, send us a message with your order number and we will resend it.

Does your shipment show as delivered but you haven't received anything? First, do these two things:

1. Check with your neighbors and in places where a package might have been left.
2. Check your track-and-trace link — it often states who it was left with or at which collection point it was dropped off.

If you still can't find it, let us know. We will then file an inquiry with the carrier. If your package remains missing, we will send a new one or issue a refund — you will not be held responsible for a shipment we have outsourced.

Is there something wrong with your address? Send a message immediately with your order number. If your package has not been shipped yet, we will adjust it.

If it is already on its way, we can no longer change the address. You can often still do this yourself via the tracking link provided by the carrier.

If a package is returned to us because the address was incorrect, we will contact you. We will resend it or issue a refund; we may charge for the costs of a second shipment.

If an item is listed as a pre-order in the shop, we state on the product page when we expect to ship it. If that date is delayed, you will be notified by email and can cancel free of charge.

If you order multiple items and one is not yet in stock, our standard procedure is to wait until everything is available and ship it all at once. If you would prefer to receive the available items sooner, just let us know — we will then split your order at no extra cost.

You have a 30-day cooling-off period and returns are free. You can find out how it works in our return policy.

Go to the return and refund policy

Octavio Group BV
Brusselstraat 51
2018 Antwerp, Belgium

Company number (KBO): 1037247130
VAT number: BE1037247130

Our shipments depart from our warehouse in Oud Gastel, the Netherlands.

Email: hello@dymac.nl
WhatsApp: +31 6 44 57 15 46