Help Center
Where can we
Do you want me to help?
There is a good chance the answer is below. If you can't find what you're looking for, a human is ready to help — you will receive a response within 24 hours, usually on the same day during business days.
Track Order
See where your package is. You only need your order number or email address.
Track & TraceRegister a return
30-day cooling-off period. Fill out the form, and we will send you a return label by email.
Start returnAnswer to your questions
Frequently asked questions
Can’t find your question? Email hello@dymac.nl — we will respond within 24 hours.
Ask your questionWhen will I receive my order?
If you order on a working day before 23:00, you will receive your order in the Netherlands the next working day. You will receive a track & trace as soon as your package is on its way.
What if I'm not satisfied?
You have a 30-day cooling-off period; if you are not satisfied, you can register your return at the top of the page.
Which countries do you currently deliver to?
We currently deliver in the Netherlands & Belgium.
Can I return my order?
Yes, you can return your order within 30 days of receipt at the latest.
How much warranty do I get?
2 years on all our devices, and 1 year on accessories.
How do I report a defect?
You can report your defect on our returns page
On which surfaces can I use the Velora?
On almost all surfaces. Always test first on an inconspicuous area. Thin/soft plastic is generally not recommended for steaming due to the risk of melting.
My Velora isn't suctioning well anymore — what now?
Your dirty water tank is likely full, your hose is clogged, the filter is clogged/dirty, or the hose is not connected properly. Please contact us if this is not the cause.
Should I descale the Velora?
Yes, we recommend descaling every 3 to 6 months; please read the manual for exact instructions.
Didn't work out?
Then one picks it up.
No automated menu and no ticket number. You will receive an answer within 24 hours from someone who uses the device themselves.
Quick question about your order or an attachment? Sending a message is the fastest way.
Send us a WhatsApp messagehello@dymac.nl
For warranty, a complaint, or anything requiring an attachment, please include your order number.
Send an email