Return and your money back.

You have a 30-day cooling-off period, calculated from the day your order is delivered. If your order consists of multiple packages, the period begins on the day the final package arrives.

You must register your return within those 30 days. After that, you have 14 days to actually ship the package. If it is not on its way after those 14 days, the registration expires and you may submit a new one as long as you are still within the 30-day period.

The 30 days are our own policy and are in addition to the statutory 14-day cooling-off period that you are entitled to as a consumer regardless. Where our terms and conditions might be stricter than the law, the law applies.

Almost everything can be returned. Two exceptions:

• Sealed items of which the seal has been broken. Think of liquids and products that are delivered sealed for hygienic reasons. If the seal is still intact, you can simply return them.
• Business orders. See the article about business orders below.

If a different condition is stated for an item on the product page, that condition applies. Otherwise, what is stated here applies in full.

Everything is handled via our returns portal. You will need your order number and your email address.

Register your return in the portal

1. Register your return in the portal and select your reason.
2. You will receive the return label by email. We pay for the shipment — you do not need to pay anything upfront.
3. Pack your item, attach the label, and drop it off at a DHL or PostNL drop-off point.
4. Keep your proof of postage until your refund has been received. If a package goes missing, this is your proof.

Would you rather discuss it first? Email hello@dymac.nl or send a WhatsApp message. You may also notify us of your withdrawal by email — we will then process it via the portal and send you the label.

If you are ordering from Belgium, your return will also be sent to our Dutch address. The label will handle this.

You may try out your purchase as you would in a store: unpack it, inspect it, plug it in, and see if it does what you expect. A single test run is part of this.

What we expect to see returned:

• The item clean. If it has contained water or a cleaning agent, please ensure it is emptied, rinsed, and free of residue or odors.
• Complete: all individual parts, accessories, and the manual, preferably in the original packaging.

If a part or accessory is missing, or if the item is no longer sellable, we will deduct its value from your refund. If the packaging is missing, we will not refuse your return, but we may charge a depreciation fee if the item has decreased in value as a result.

If you go beyond trying it out—meaning the item has been used intensively, is dirty, or is damaged—we may deduct for depreciation. The amount depends on the condition in which it is received; you will always be informed in advance of the reason and the amount involved.

You can simply return items you purchased at a discount or as part of a bundle.

If you return the entire bundle, you will receive a full refund of the amount you paid.

Are you keeping part of the bundle? Then the bundle discount on the items you keep will be forfeited. A bundle price applies to the combination; if only one item remains, it is considered an individual purchase. We will charge you the individual price for the items you keep, as it was at the time of your order, and refund the difference.

If you used a discount code and return part of your order, you will be refunded the amount you actually paid for that item.

If a partial return causes your order total to fall below the threshold for free shipping, we will not retroactively charge you for those shipping costs. What you have paid remains paid.

Is an item from your bundle defective? Then this is a warranty issue, not a return: you only send back that specific item and will receive a replacement. The rest of your bundle remains unaffected, and no recalculations will be made. Please see the article on warranty.

Delivery is free from € 29.95 in the Netherlands and from € 39.99 in Belgium. If your order is below that, you pay € 4.99 in shipping costs in both countries.

You can always see exactly what you will pay in the shopping cart before you check out.

If you later return your entire order, you will be fully refunded those shipping costs. See the article about your refund.

Once your return has been received and inspected by us, we will issue a refund within 14 days.

You can choose how: back to the payment method you used, or as store credit for a future order. If you do not specify a preference, we will refund it to your original payment method.

Shipping costs. If you paid for shipping and return your entire order, you will be fully refunded for those costs. If you keep part of your order, the shipping costs will remain — after all, you did receive the shipment.

In both cases, return shipping is at our expense.

Exchanges are possible. When registering in the portal, please indicate that you would like to exchange your item and for what. If there is a price difference, we will refund the difference or send you a payment request for the remaining amount.

Did your package arrive damaged, is the content different from what you ordered, or is your purchase not working? Please report it preferably within 3 days of receipt — that way, we can still take it up with the carrier. If you report it later, you do not lose your rights: for an incorrectly or defectively delivered product, you are simply entitled to the statutory period.

A photo helps us a lot; you can include it in the portal or by email.

In the event of a defect, we will send a replacement as soon as your return has been received by us. If you are still within your cooling-off period and would prefer a refund rather than a replacement, that is also possible.

Every Dymac device comes with a 2-year warranty, calculated from the date of delivery. The warranty is handled by us — you don't need to contact a manufacturer. Your order number serves as sufficient proof.

What the warranty covers: the technology inside the device. If something breaks that you cannot replace yourself, and it is not due to use or an accident, we will resolve it.

What is not covered:

• Parts that wear out through use, and consumables.
• Separate attachments, accessories, and filters.
• Limescale and damage resulting from it.
• Drop and water damage.
• Parts that come loose through normal use.
• Damage caused by a product or use not permitted by the manual. Always use what is stated in your device's manual — using the wrong product can cause irreparable damage to the technology.

The manual included with your device lists the specific requirements that apply to it.

What you receive for a valid claim: a new unit or a replacement device. If you are still within your cooling-off period, you may choose a refund instead.

The original warranty period continues for a replacement device; a new two-year period does not start.

This warranty exists alongside your statutory rights and does not limit them. You are always entitled to a product that performs as you would expect.

If you have pre-ordered, you can cancel your order free of charge as long as it has not yet been shipped. Send us a message and we will refund the full amount.

Your 30-day cooling-off period only begins on the day you receive the item — not on the day you placed your order.

The right of withdrawal applies to consumers. If you are ordering for business purposes, returns based on a cooling-off period are not possible.

We consider an order to be a business order if you provide a VAT number or request an invoice in a company name.

Your warranty remains fully applicable: we will also resolve defects for business customers.

If something isn't going as it should, please let us know via hello@dymac.nl. You will receive a response from a human within 2 to 3 business days.

If we cannot resolve the issue together, you can submit your complaint via the European ODR platform: ec.europa.eu/consumers/odr.

Our agreements are governed by Belgian law and the courts in Antwerp have jurisdiction. If you reside in another EU country, you retain the protection of the mandatory consumer law of your own country of residence; we cannot deprive you of those rights.

You do not have to use this form — a message via the portal, by email, or via WhatsApp is sufficient. We provide it because it is legally required. Fill it in and send it to hello@dymac.nl.

To: Octavio Group BV, Brusselstraat 51, 2018 Antwerp, Belgium — hello@dymac.nl

I hereby inform you that I withdraw from our contract regarding the sale of the following goods:

• Item(s): …
• Ordered on / received on: …
• Order number: …
• Name of consumer: …
• Address of consumer: …
• Date: …

Octavio Group BV
Brusselstraat 51
2018 Antwerp, Belgium

Company number (KBO): 1037247130
VAT number: BE1037247130

Return address
Watermolen 6
4751 VK Oud Gastel, The Netherlands

Please send returns only with the label from the portal — without prior registration, we cannot link a package to your order.

E-mail: hello@dymac.nl
WhatsApp: +31 6 44 57 15 46